The Customer Service Assistant will be an integral part of the Customer Service team, providing exceptional service and support to our valued clientele. Their crucial role will include responding to customer queries, resolving issues and maintaining customer satisfaction.

Client Details

Our client is a large-scale entity in the Business Services sector. Based in Eastbourne, they provide vital services across the local area. They are respected for their professionalism and commitment to excellence.

Description

Responsibilities for a Customer Service Assistant

• Provide first-class customer service to all clients via phone, email, and face-to-face interactions.
• Resolve customer queries and complaints in a timely and professional manner.
• Maintain accurate and up-to-date customer records in the company database.
• Work closely with the Customer Service team to ensure a cohesive approach to client care.
• Contribute to team meetings and provide input on improving customer service strategies.
• Maintain a thorough knowledge of the company's services and policies.
• Uphold the company's high standards of professionalism and customer care at all times.

Profile

A successful Customer Service Assistant should have:

• A proven track record in a customer service role within the Business Services sector.
• Excellent communication skills, both written and verbal.
• Safeguarding experience
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using customer relationship management (CRM) software.
• The ability to work well in a team and contribute to a positive work environment.

Job Offer

• An estimated salary range of £24,500 - £30,000 per annum
• A positive and professional work environment in Eastbourne.
• The opportunity to be part of a respected company in the Business Services sector.
• Full-time, permanent employment with holiday leave in line with national standards.