IT 2nd Line Engineer 

Swindon

Our client is offering an exciting opportunity for an IT 2nd Line Engineer to join their team based in Swindon. This is a full-time, permanent position, offering a competitive salary of £31,000 - £37,000 per annum, depending on experience, along with a range of excellent benefits.

About the Role:

As an IT 2nd Line Engineer, you will report to the IT Operations Manager and work with an office-based team, acting as the first point of contact for the IT user community. Your role will focus on delivering excellent IT support services, resolving IT-related issues, and ensuring service excellence across the organisation. A key part of your role will be learning, growing, and sharing knowledge with the team to continuously improve service quality.

Key Responsibilities:

Assess, troubleshoot, and resolve end-user computing issues using established troubleshooting methodologies.
Help develop processes that align with ITIL disciplines.
Travel to company sites as needed to provide extended IT services beyond the office environment.
Ensure all work carried out is recorded in the in-house systems, ensuring accurate attribution and performance tracking.
Maintain technical competence, identifying any training needs, and assist in training team members to enhance overall knowledge and service levels.
Technical Skills and Knowledge:

Operating Systems: Windows Desktop 10 / 11, Windows Server 2016+.
Software: Virtual appliances, SQL Server, Microsoft Intune, Defender, and 365.
Networking: LAN, vLAN, WAN, switches, routers, etc.
Cloud Services: Azure, Email, Office 365, and third-party cloud services.
Directory Services: Active Directory, Hybrid Azure on-premises.
Other Requirements:

A valid driving licence and own transport are essential.
Strong verbal and written communication skills, with the ability to clearly explain complex issues.
High attention to detail and strong organisational skills.
Please note, this is an office-based role in Swindon with occasional travel to sites across Wiltshire and surrounding areas. It is not a hybrid position