New opportunity with a specialist insurance provider. We are seeking an experienced claims professional to strengthen the claims team and to ensure that the company continues to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers. This role will work within the Claims and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR ensure that company delivers a cost effective, but high-quality response to our Insureds.

Responsibilities & Accountabilities

• Proactively handle cyber and claims on behalf of the companies capacity providers from first notification of loss to settlement within the scope of the companies delegated authorities.
• Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage.
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• Work closely with the panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of the company’s products and wordings.
• Identify and escalate claims related issues to Claims Manager and Claims Director where necessary.

Skills & Ability

• Experienced at dealing with external stakeholders in a customer service or consultancy environment
• Capable of managing the work involved in cyber incidents and/or forensic investigations
• Minimum of 3 years’ experience of handling claims
• Good understanding of insurance policy wordings - cyber and tech policies a particular advantage.
• Experienced with cross border and international cyber incidents or forensic investigations, or at minimum a good understanding of international considerations relating to cyber claims particularly with regards to Canada, the USA, UK, and Australia.
• Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage.
• Educated to degree standard
• DIP, ACII or legal degree preferred.