Technical Support Operative - Borehamwood
£35,000 - £38,000 basic, plus benefits

Client, Job Role, and expectations

With 50+ years' experience within the industry, Finstral have developed an enviable reputation as a leading manufacturer and installer of doors and windows and associated products, providing continuous solutions and ongoing support to their client base as a one stop shop.

The business has achieved strong YOY growth across Europe but are now looking to increase their presence in the UK through its market potential and business strategy. Finstral currently have a turnover of circa €350 Million and are looking to increase this substantially within the UK market.
To support and achieve these objectives, Finstral is partnering with Charlesworth Kennedy to appoint several key personnel, one of these being a Technical Support Operative. It is anticipated that this will be one of the first steps in developing the wholly owned subsidiary in the UK, include a full team of professionals and customer support.

Key Accountabilities include:
• Becoming the go to person in the UK for product knowledge and support
• Record customer interactions, troubleshooting steps, and resolutions
• Install updates to software and operating systems
• Give accurate quotes to customers and clients
• Act as the go between HQ, manufacturing and the customer
• Be the face and guide for customers around the showroom offering technical advice

Experience

• The successful candidate will have excellent customer service skills, be technically minded, and have experience with associated software packages.

• Ideally the successful candidate will have a proven track record of technical knowledge in the fenestration industry.

• However, individuals from allied sectors such as the architectural ironmongery, security and supplies into construction distributors, architects, service engineering, specifiers or contractors will also be considered.

• The ability to absorb new product information is also important.

*There will be a full month's training provided in Holland on the product range and software*

Package / Remuneration:

The remuneration package offered at this stage is subject to the experience of the candidate, but will likely include the following:

Basic Salary: Between £35,000 - £38,000
Additional: Health, Pension, laptop, mobile phone

Contact
James Dawson Lead Consultant