Senior Sales Advisor - Luxury Interiors

Working Hours:
Monday - Friday 9am - 5pm with one day off during the week
Saturday - Day off
Sunday 10:30am - 4pm

Salary:
Base Salary £29,000 PA (OTE £29,500 - £38,300)

Simon Acres Recruitment are proud to be working with a leading specialist in luxury natural stone and porcelain flooring, who are seeking a Senior Showroom Sales Advisor to join their dynamic team.

As a Senior Sales Advisor, you will play a pivotal role in driving the success of the showroom by collaborating closely with the showroom manager and supporting the wider team. The ideal candidate will be a confident communicator who thrives in a customer-focused sales environment, with the ability to lead by example. This role requires excellent organisation, proactive problem-solving, and a keen eye for detail to ensure every customer interaction is seamless and engaging.

Key Responsibilities:

* Deliver outstanding customer service throughout the sales process, from initial contact to post-sale follow-up.

* Guide and support the showroom team, assisting with training and development to maintain high performance standards.

* Engage confidently with customers via phone, email, and in person, showcasing clear and professional communication across all platforms.

* Provide expert technical and design advice, ensuring customers make informed decisions while addressing any queries or concerns.

* Lead on key customer accounts and high-value sales, ensuring exceptional client relationship management.

* Handle escalated queries or issues, resolving them efficiently to maintain customer satisfaction.

* Collaborate with the showroom manager to implement sales strategies and meet showroom targets.

Additional Responsibilities:

* Manage inbound and outbound sales calls effectively.

* Create detailed quotations, process payments, and coordinate deliveries with precision.

* Offer tailored advice on product suitability, sizing, and pricing with a focus on interiors.

* Maintain accurate records in the CRM system, logging client information and daily activities.

* Oversee the coordination of sample dispatches and follow up on customer feedback.

* Welcome customers in the showroom with a professional and personable approach.

* Ensure the showroom maintains a clean, organised, and welcoming environment at all times.

* Confirm appointments with customers and ensure they receive a premium experience during their visit.

Skills Required:

* Proven sales experience, ideally within the luxury goods or interiors sector.

* Ability to lead and motivate a team while delivering exceptional individual results.

* Strong organisational skills and the ability to prioritise tasks effectively.

* Self-motivated and energetic, thriving in a fast-paced environment.

* Exceptional communication and interpersonal skills, with a customer-centric mindset.

* Proficiency in CRM systems and Microsoft Office applications.

* Minimum of 2 years of relevant sales experience.

What We Offer:

- A fantastic work culture with a friendly and supportive team.

- Competitive salary and bonus structure.

- Additional leave for years of service.

- Sick pay following the completion of the probationary period.

- Company events and employee discounts.

- Employee assistance programme.

- Option to purchase additional annual leave.

- Comprehensive induction training.

- Career development opportunities.

For enquiries, please either apply or call (phone number removed).

Simon Acres Recruitment are acting as the recruitment agency for this vacancy