Customer Service Executive

Location: Pershore Department:Customer Service Reports to: Development Manager

About Us:My client is dedicated to providing exceptional customer experiences. They pride themselves on maintaining high standards and ensuring customers' needs are met with efficiency and care.

Purpose:To develop and maintain an easy and enjoyable customer experience.

Key Responsibilities:

Customer Service:- Act as the primary contact for inbound calls, addressing customer requests with a positive and proactive approach.- Assist customers by answering calls, recording incoming enquiries, and providing support.- Handle sales order and invoice processing.- Manage customer support tasks, including handling queries, and processing document and sample requests.

Compliance Support:- Maintain BRC standards, ensuring all product specification sheets and related documents are current.- Keep the supplier database updated and ensure supplier self-audits are accurate and up-to-date.

Bookkeeping:- Perform purchase invoicing and manage customer statements.- Oversee credit control to ensure smooth financial transactions.

What We Offer:- A supportive and dynamic work environment.- Opportunities for professional growth and development.- Competitive salary

Qualifications:- Excellent communication and customer service skills.- Strong organisational abilities and attention to detail.- Familiarity with BRC standards and bookkeeping is advantageous but not essential