Are you passionate about finance and eager to make a difference in your community? Southwark Council is looking for a dedicated and detail-oriented Credit Controller to join our dynamic team.

If you thrive in a fast-paced environment and are committed to excellence, we want to hear from you!

Key responsibilities:

• Deliver the Credit Control Function:Ensure efficient and effective credit control operations across Southwark Council, contributing to the financial stability of our community.
• Invoice and Direct Debit Management:Create invoices and direct debits as instructed by various council departments, adhering to correct processes, and maintaining accuracy.
• Credit Notes and Refunds:Process credit notes and refunds promptly and accurately, ensuring a seamless experience for our customers.
• Debt Recovery:Undertake the debt recovery process diligently to maximise council income, playing a crucial role in the financial health of our community services.
• Customer Queries:Act as the central point of contact for all invoice-related queries from customers, providing excellent customer service and ensuring all issues are resolved efficiently.

How will you make an impact as our Credit Controller?

• Previous Credit Control experience or a similar financial role.
• A deep understanding and knowledge of Credit Control procedures and systems.
• Knowledge of public sector finance including Local Authority accounting
• Excellent verbal and written communication skills, with the ability to handle face-to-face and telephone queries.
• You will thrive in a fast-paced environment, prioritising tasks to meet competing deadlines, and be able to work both independently and as part of a team.
• Excellent interpersonal skills and ability to maintain confidentiality.
• Demonstrated ability to manage invoice transactions accurately and efficiently.
• The ability to provide clear guidance on credit control matters and support system users (SAP).
• Able to cultivate a solution orientated mind-set and approach to their work.

Ideally, we are looking for a recent graduate with some experience in Credit Control (someone who can be moulded and is dynamic) and is looking to develop their skillset, easy going, and a willingness to learn is a must. We are a close team and are looking for someone who can fit right in, and hit the ground running.

We need someone reliable and enthusiastic about their job, who is personable and gets along well with others. A comprehensive knowledge of finance is not essential as there is potential to learn on the job, questions are encouraged and we have a very supportive team.

Additional details:

Full Time, 36 hours per week.

This role offers flexible working blended with working from home and from our offices based in London Bridge, SE1.

About Southwark Council:

Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.?Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities.

Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Recruitment timetable:

Closing Date: 22nd September 2024 at 23:59*

*We reserve the right to close this vacancy once a sufficient number of applications has been received. You are advised to submit your application as early as possible to avoid disappointment.

Interview Date: week commencing 7th October 2024