We are seeking an experienced Account Manager to join well-established market leader in the Void Property Security and Maintenance industry.

The Role:

As the Key Account Manager, you will act as the main point of contact for assigned clients, developing, and maintaining long term relationships ensuring customers receive services in a timely fashion.

Other duties include, answering calls / emails and responding accordingly and also complete various administration tasks (reporting and client updates) as well as working with engineers to both quote for and to carry out remedial repairs to both Residential and Commercial property portfolios.

Key Responsibilities:

· Build and maintain strong, long-lasting relationships.

· Prepare client reports.

· Participate in and attend client meetings.

· To handle all calls in a professional manner.

· To load new work instructions from clients onto CRM system.

· To allocate tasks to contractors and manage through to completion.

· To be able to work independently without instruction.

· Be able to follow up with other departments to have an awareness of maintenance/repair issues for your clients

· To manage the handling of any complaints in accordance with agreed escalation processes.

· To proactively monitor own workload and prioritise action where required. Ability to multitask and prioritise is essential for this role

· Accounting procedures including signing off contractor invoices, sending invoices to client and liaison with Accounts / Credit Control in regard to unpaid invoices.

· Collaborate with Sales Team to identify and grow new opportunities.

Job Requirements / Experience and or Qualifications

· Excellent verbal and written communication skills.

· Hard-working, flexible, adaptable, and able to use own initiative.

· Excellent organisational and prioritisation skills.

· Ability to multi task and work within a fast paced environment

· Experience of CRM software and MS Office (Word, Outlook, and Excel).

· Technical knowledge of small building works desirable but not essential / Property Industry experience.

· Ability to gain important information early in communications with clients to avoid delays, such as access information, purchase orders etc.

· To ensure that all internal/external correspondence and system updates are accurate, clear, concise, and appropriate for the intended audience.

· Ability to communicate with trades and sub-contractors to ensure timely completion of instructions.

· Ability to manage multiple jobs whilst maintain a sharp attention to detail

Benefits:

Company pension

Employee Assistance Programme

Sick pay

Hybrid working

Annual bonus scheme

Fantastic company culture

Please note, this is a full-time role, with hybrid working - 2 days in the office.

Hours: 8am - 5pm / 9am - 6pm