Are you passionate about IT and excited about diving into the world of technical solutions? Our client is seeking a proactive and enthusiastic IT Support Engineer to join their team. This role offers an excellent opportunity to gain hands-on experience with industry-standard technology and explore potential career paths in networking, cyber security, cloud services, or IT support.

Role OverviewAs an IT Support Engineer, the successful candidate will provide first-line technical support while contributing to exciting new projects. This role is ideal for someone looking to build a solid foundation in IT and develop their skills in a supportive team environment.

Key Responsibilities

• Provide general desktop support for end-users.
• Install and upgrade hardware and software as needed.
• Manage user accounts, including onboarding new users and closing old accounts.
• Support and manage networking systems and printers.
• Handle backup recovery processes and ensure data integrity.
• Stay updated on new software and provide guidance on its use.
• Administer and maintain the company’s wireless network.
• Manage and respond to queries via the IT ticketing system.
• Set up desks and IT equipment for new and existing employees.
• Provide support to offsite users and ensure smooth operations.
• Configure and manage mobile phones for the company.
• Oversee IT asset management to track and maintain inventory.
• Day-to-day management of Microsoft 365 accounts and services.
• Administer the company’s VoIP system.

Essential Criteria

• A minimum of 1 year of experience working in IT.
• Strong understanding of Microsoft 365 services.
• Excellent teamwork and communication skills.
• Highly organised with good time management abilities.
• Proactive, enthusiastic, and eager to learn.
• Reliable and trustworthy with a strong work ethic.

This is a fantastic opportunity for someone with a passion for IT to join a dynamic team and gain exposure to a variety of technologies and responsibilities.