Our client based in Milton Keynes are a small, supportive friendly sales and marketing team.  A manufacturing company that embrace sustainability, continuously look to make improvements and better ways of working. Currently recruiting for a Customer Service Advisor, this role ideally requires previous Customer Service experience from a product environment. Main Duties

• Support the Customer Service Managers
• Administer customer orders via email and Web
• Respond to incoming customer enquiries and provide solutions
• Pass on enquiries to Technical Salespeople, where required
• Manage customer complaints using our internal MISS system
• Liaise regularly with manufacturing and distribution partners in Belgium
• Liaise with Accounts Department and Logistics where appropriate
• Become familiar with Promotions, New Products, Product Exits and Special Pricing
• Attend Training Sessions to understand Features and Benefits of Products
• Achieve the Customer Service Standards
• Handle telephone calls efficiently and quickly
• Key Account support
• Internal Sales
• Communicate with customers via Online Chat

 Personnel Requirements:

• Previous Customer Service experience in a similar environment
• The ability to multitask in a busy office environment and to see tasks through to completion
• Contribute to Meetings
• Friendly and professional telephone manner
• Professional attitude to dealing with customers, colleagues, contractors and partners
• Conduct appropriate to an office environment
• Organised, methodical and willing to learn
• Adaptable to Change
• Open, Honest and Clear Communicator
• Desires to achieve a World Class Customer Service Standard

Our client offer excellent benefits and a bonus scheme, great offices with great people. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.