Our client is looking for a Helpdesk Administrator

Client Details

A leader in their field

Description

Scheduling and planning of works
Management of compliance paperwork
Ensuring customer service level agreements are met
Communicating with clients and colleagues to provide excellent customer service
Dealing with ad-hoc client requests
Contributing to the operation of the out-of-hours telephone answering serviceProfile

Experience of working in a similar reactive or planning role is essential
CAFM (Computer Aided Facilities Management) system experience essential
Proven understanding of compliance paperwork
Experience of working with client portals e.g. Elogbooks
Capable of organising works and working to deadlines
Excellent communication skills with the ability to build relationships at all levels of an organisation
Exceptional telephone manner
Strong computer literacy, including Microsoft Outlook, Word and Excel skills
Strong attention to detail
Ability to work on own initiative and as part of a team
Ability to work at paceJob Offer

A competitive salary - 5 days in 4