We are seeking a proactive and detail-oriented Credit Controller to manage and control customer debt.

The successful candidate will be responsible for collecting invoices, monitoring credit given to customers, and ensuring timely payments, all while delivering excellent customer service.

Key Responsibilities

• Debt Management: Review and manage customer accounts to maximise cash flow and minimise bad debt risk.
• Customer Communication: Serve as the primary contact for customer account queries via email and phone, and resolve payment issues promptly.
• Creditworthiness Review: Assess new and existing accounts for creditworthiness using various sources of financial information.
• Weekly Sales Meetings: Hold weekly meetings with sales divisions to escalate key issues and collaborate on solutions.
• Customer Service: Provide exceptional customer service by building effective relationships with customers and internal teams.
• Reporting: Generate and distribute regular reports, including customer statements, overdue letters, and credit hold status updates.
• Reconciliation: Oversee reconciliation processes, customer portal management, and electronic data integration (EDI).
• Month-End Invoicing: Handle consolidated invoicing at the end of each month.
• Compliance: Adhere to company policies, processes, and procedures, escalating significant concerns to management.

Working Hours

• Full-time: 40 hours per week
• Monday to Friday: 8:00 AM - 5:00 PM
• Qualifications & Skills

Essential:

• Previous experience in Credit Control or a related role
• Strong organisational and time management skills
• Proficiency in IT systems, particularly Excel, Outlook, and accounting software
• Excellent communication skills-both written and verbal
• Ability to work effectively under pressure with high-volume workloads
• Self-motivated with a proactive, can-do attitude
• Analytical problem-solving abilities
• Strong customer service focus

Desirable:

• Familiarity with end-to-end distribution business processes and finance systems

Key Competencies

• Customer Focus: Anticipates customer needs and addresses potential issues before they escalate.
• Team Collaboration: Strives to meet team and company KPIs by working closely with colleagues.
• Problem Solving: Investigates and resolves queries efficiently, while suggesting improvements to existing processes.
• Decision-Making: Balances timely decision-making with a readiness to adapt to changing circumstances.
• Adaptability: Embraces change and responds positively to evolving business needs.
• Quality Orientation: Consistently maintains high standards and seeks ways to enhance performance.

INDCP