IT Support Engineer - based in Bromley, Kent

Permanent role.

Monday - Friday at our Head Office in Bromley. Frequent visits to their London, Essex, Cambridge and Milton Keynes sites.

A full driving license is required for this role.

IT Support Engineer to join the growing IT Department to support over 3,000 users on their digital transformation program.

About the role:

The role of the IT Support Engineer will involve working as part of a team providing 1st and 2nd line remote and on-site support. The ideal candidate for the 2nd Line IT Support Engineer role will have at least 3-6 years of experience in maintaining, monitoring, and troubleshooting a range of Networking Software /Hardware and equipment issues. You will have strong expertise and the ability in system rollouts and upgrades such as telephony (VoIP), networking, desktops.

Main responsibilities as IT Support Engineer:

• Working closely with IT Project Manager and Managed Service Provider on the VoIP deployment project.
• Supporting & troubleshooting end users on IT, (Microsoft products, Windows,AD,365,ect)
• Undertaking site surveys for data collection on infrastructure readiness for the VoIP migration.
• Testing\tracing data cables if needed, occasional replacement of faulty or broken data sockets.
• Installing and configuring network switches and routers.
• Installing new phone handsets, patching network switches.
• Testing new VoIP hardware and setup to provide best available solution for the customer needs.
• Provide basic training to the customers on newly deployed systems.
• Setting up users\devices on VoIP system, troubleshooting hardware and software issues.
• Documentation and user guide preparation.
• Keeping track on task progress, blockages, and issues.

Skills and experience:

• Strong customer service and communication skills.
• Demonstrable experience of IT/Network installations and support.
• A solid understanding of IT, (Microsoft products, Windows,AD,365,ect)
• Experience working with structured (CAT5/6) cabling.
• Excellent troubleshooting skills for both on premise and hosted telephony solutions.
• Good understanding of SIP, VOIP and networking in general especially network switch and router configuration.
• Good organisation skills and a high attention to detail.
• A current UK driving license.