Pay and Conditions Administrator

Location: Gloucestershire

Contract: Temporary To Permanent (6 month initial)

Rate: £15 Per Hour Umbrella (PAYE Inc. £13.75, PAYE Exc. £12.27)

Start date: ASAP

Contact: (url removed)

Job Description

Service Care Solutions is seeking a dedicated Payroll Administrator to join the Pay & Conditions Team on behalf of a local authority in Gloucestershire. In this vital role, you will be responsible for providing comprehensive payroll services to both the County Council and a variety of external clients. The position requires meticulous attention to detail in processing payroll payments and addressing pay-related queries, all while ensuring compliance and efficiency. As part of the team, you'll deliver high-quality, cost-effective services and offer guidance on employment terms and conditions. This role is perfect for a payroll professional with extensive end-to-end experience, a strong organisational skillset, and a commitment to delivering excellent customer service in a fast-paced environment.

Main responsibilities

Accurately process payroll payments for the County Council and external clients, ensuring timely and compliant payroll operations.
Address pay-related queries via the ContactUs helpline, offering clear and effective assistance to internal and external customers.
Provide information and guidance on employment terms and conditions to employees and clients as needed.
Ensure that payroll services are delivered efficiently and cost-effectively, meeting the needs of both internal and external clients.
Work closely with team members to maintain high service standards within the Pay & Conditions team.

Candidate Requirements

Must have extensive end-to-end payroll experience, ideally with a large employer.
Proven experience in payroll administration, with a solid understanding of payroll processes and compliance regulations.
Excellent organisational skills to prioritise workloads and maintain service levels.
Ability to handle tax and pay queries with technical accuracy and deliver excellent customer service.
Capable of managing competing demands, ensuring payroll accuracy, compliance with statutory requirements, and timely processing within monthly deadlines.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on (phone number removed) or email

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed