Large Loss Motor Insurance Claims Handler, Fully Remote Role, Up to £85,000 + Benefits, Fantastic Insurance Company

Large Loss Motor Insurance Claims Handler Overview:

As a Large Loss Motor Insurance Claims Handler you will pro-actively handle a portfolio of motor claims consisting of mainly high value bodily injury with reserves in excess of £500,000.

Working within a team you will be a central referral point for technical issues, advising on strategy, tactics and key developments. You will also assist in targeted reviews to ensure best practices and outcomes.

Key Responsibilities:

* Managing claims caseload, in accordance with the company standards, claims handling procedures and service levels.

* Controlling claim cost by achieving most economical settlement, through good use of liability and arguments and effective negotiation

* Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable.

* Attendance at Trials and conferences with Counsel where appropriate.

* Adherence to and engagement with Reinsurers and all associated Large Loss procedures.

* Full adherence to authority limits

* Developing and maintaining effective relationships with colleagues and business partners.

* Adhering to agreed personal authority limits, referring to line manager/Large Loss Team for authorisation where activity exceeds such limits.

* Ensuring compliance with all regulatory requirements (including "treating customers fairly" principles).

* Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.

* Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.

* Act as a technical referral point within team and through the business, to ensure technical queries and referrals are managed within SLA's

* Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly

* Where applicable, to ensure that GDPR, FCA, TCF and other regulatory requirements are met.

What's in your DNA / Experience Needed:

* Strong and current working knowledge of personal injury claims with a handling experience in serious injury

* Strong technical knowledge and, where applicable, the application of Discount Rate, Care Claims and any other heads of claim applying to serious injury claims.

* Good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity.

* Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential.

* Knowledge of current, relevant Case Law

* Ensuring compliance with all regulatory requirements (including 'treating customers fairly)

* Strong customer service and communication skills

* Ability to manage and prioritise own workloads

* Good communicator and the ability to coach and support colleagues on technical topics

* Willingness to develop self and new skills

* Ability to work with flexibility in a proactive claims environment

* Good market knowledge

* Good commercial awareness