Role Overview:

We offer an ideal option for short-term vacations. Positioned in an excellent location, we extend a warm and friendly welcome to all our guests, catering to their specific needs with care. With six tastefully furnished rooms, we encourage everyone to engage in the diverse activities available and make the most of their stay.

An outstanding opportunity awaits an Ofsted Registered Manager to oversee the day-to-day operations and planning of the house. The role involves ensuring compliance with Ofsted standards and meeting commissioner expectations. As a pivotal member of our management team within a well-respected Charity renowned in the sector, you'll report to the Regional Manager. As the Ofsted Registered Manager you'll collaborate with a dynamic team of passionate individuals dedicated to their work.

Key Responsibilities of the Ofsted Registered Manager:

Ensure the delivery of a high-quality, person-centred support service that prioritizes independence, choice, and dignity

Respond promptly and with care to all new referrals within contractual and organisational timeframes

Complete individual assessments thoughtfully and implement person-centred support plans to minimize risk and foster positive outcomes

Develop effective systems and procedures for service delivery

Ensure appropriate staffing levels with well-trained and empathetic colleagues

Foster open communication with stakeholders

Meet the management demands of a 24-hour service with a focus on maintaining a supportive environment, including effective out-of-hours on-call provision

Proactively manage allocated budgets ensuring resources are used efficiently

Promote a nurturing safeguarding culture, taking swift and compassionate action in response to incidents, allegations, or suspected abuse

Leadership and Management:

As an Ofsted Registered Manager you will lead by example, nurturing a culture of safety, effectiveness, and responsiveness

Support all colleague needs, overseeing recruitment and implementing structured induction programs

Establish clear objectives, conduct meaningful supervision sessions, and ensure training requirements are addressed

Conduct regular supervision sessions and spot checks across all shifts to maintain quality standards

Foster a positive and supportive atmosphere in the workplace

Embrace personalised and strengths-based methods within the team, recognizing each person's unique abilities and preferences, and adjusting our approach accordingly

Collaborate with senior management and other service leads to develop growth plans that align with organisational goals.

Compliance, Governance & Regulatory Processes:

Prepare for and lead the service through inspections, collaborating with regulatory bodies

Maintain high-quality service standards through continuous improvement initiatives

Facilitate regular quality and health & safety audit

Ensure compliance with relevant regulations and standards

Accurately record and report support activities as per legislative and organizational requirements

Investigate and address complaints promptly and thoroughly

Collaborate with safeguarding leads to address concerns in line with organisational policies

Qualifications and Training:

Level 5 Diploma in Leadership in Health & Social Care & Children & Young People's Services or equivalent

Care Certificate and knowledge of CQC regulatory framework/Care Act 2014

Skills, Knowledge, and Experience:

Previous Registered Manager

Strong understanding of legal and regulatory responsibilities, including CQC standards

Excellent communication skills, both written and verbal

Proficient in Microsoft Office and internet tools

Effective team management abilities, including recruitment and training

Competence in crisis management and multitasking

Experience in customer assessment and personalized support planning

Ability to build positive relationships with stakeholders

Skill in managing difficult conversations while maintaining professional standards

Personal Qualities

Leads by example

Ability to work under pressure

Sound creative problem-solving skills

A work practice which promotes equality and diversity

Adaptability

Strong work ethic, self-motivated and proactive

Dependable

Team orientated

Flexible approach to working with parents and carers, colleagues and other stakeholders