Account Management Executive

Permanent

Location - Manchester

Salary - £28,375 - £33,819

Closing date - 11:59pm on the 16th April 2025

A great opportunity to start your career in a meaningful sector, where there is high potential for progression and professional development

Join an experienced team where help is always available and take full ownership of projects and opportunities

The Account Management Executive is a part of the Inside Sales team, who play a crucial role at AQA by driving business growth and is essential in building and maintaining strong customer relationships

This role will involve Lead Generation and Customer Engagement, as well as supporting the field sales team with data management and market insights

You will report directly into the Inside Sales team Leader and will work in step with the field-based account managers in the execution of co-ordinated acquisition campaigns and market intelligence projects.

What's in it for me?

• A 35-hour working week with 25 days annual leave, rising with service, with bank holidays and extra closure days around Christmas on top

• An excellent contributory pension which could see up to 18.5% combined contribution

• Private Medical Insurance and a Health Care Cash Reward Plan

• A new Electric Vehicle Leasing Scheme

• Up to 5 days for volunteering

• Newly refurbished offices with a variety of individual and collaborative workspaces

What will I be doing?

• Prospecting for leads by telephone, video call and Email and developing and understanding of customer challenges and requirements.

• Developing and executing email outreach campaigns to engage potential customers.

• Collecting customer insight and maintaining accurate records within the CRM Database.

• Qualifying marketing generated leads into confirmed opportunities and appointment for the field-based sales teams.

• Maintaining specification reference material for use by yourself and colleagues.

• Identifying and generating leads from customer training and events data.

• Supporting the promotion of customer support events to the identified target audience.

• Actioning of follow up activity which provides access to the resources to support a smooth customer onboarding experience.

What will I need to succeed?

• You will have previous experience of working in a customer centric approach and ability to stimulate engagement.

• Highly self-motivated and the persistence to work flexibly to meet business and customer needs.

• Excellent verbal and written communication and interpersonal skills which demonstrate great customer service skills and respects customer's time.

• IT skills including proficient use of Microsoft word Applications.

• Familiarity and ability to use with web-based CRM systems (training on Microsoft Dynamics will be provided).

How do I apply?

Read the full job description below, then upload your most recent CV with a cover letter explaining how your skills and experience match what we are looking for.

AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.