Job Title: Collections Agent

Location: Sheffield (Hybrid - 3 days office based, 2 days remote)

Salary: £26,000 - with bonuses £30,000+

Company Description:

As part of our client's ambitious growth plans, they are looking to strengthen their team based in offices just north of Sheffield City Centre

They work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts

Working shifts between 8am to 8pm Monday to Friday, your primary role will be speaking to customers over the phone to arrange payment of outstanding debts

Salary wise, you will start on £26,000 but with very achievable monthly performance-based bonuses, there is a realistic earning potential of £30,000 and upwards per year

Position

• You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
• Handling difficult conversations in a sensitive and professional manner with customers over the telephone
• Entering accurate records of conversations and payment agreements into a customer database
• Following processes and guidelines regarding debt collection
• Working in an open plan, contact centre environment - achieving personal and team targets
• Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

Requirements:

• Minimum 2 years' collections experience
• Clear and confident communications skills - both writing/data entry and over the telephone
• Being comfortable working to targets - earning more money based on your achievements
• Strong IT skills - we use different technologies and systems and need you to pick these up quickly
• Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
• Problem solving abilities - able to ask the right questions to get the information you need

Other information:

This a full-time permanent role working 37.5 hours. Work will be split between home and office based in Sheffield (S3 postcode area)

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment