• Location: Union Street, SE1 0LL
• Job Type: Full-time, temporary

The London Fire Brigade are looking to recruit a HR Casework Administrator to join the People Services team at the Brigade Headquarters. This role is crucial in maintaining the Brigade’s standards of behaviour and integrity, ensuring that complex concerns and complaints are investigated and resolved effectively.

Day to Day of the role:

• Provide administrative support for ongoing investigations or complex HR matters, including record keeping, minute/note taking, managing correspondence, and providing update reports.
• Ensure all investigations are properly recorded, complying with HR and employment law requirements, and good practice in conducting complex investigations.
• Act as the point of contact for queries relating to specific investigations, escalating information requests to the appropriate HR Caseworker or Investigator.
• Maintain a log of ongoing investigations or complex discipline and grievance matters, ensuring a full register is recorded.
• Contribute to briefing reports to keep senior leaders appraised of progress in complex matters.
• Manage stakeholder expectations, assuring staff of the integrity and transparency of processes.
• Support complex casework or investigations with appropriate research and information gathering.
• Handle all information in accordance with GDPR and Data Protection legislation.
• Participate in selection interviewing as an HR representative.
• Assist with follow-up actions from meetings, including research and providing findings to senior management.

Required Skills & Qualifications:

• Experience in delivering administrative support in complex situations.
• Ability to work in a fast-paced environment with competing priorities.
• Independent work ethic, driving your own workload with effective prioritisation.
• Excellent written and oral communication skills for report writing and correspondence.
• Strong interpersonal skills to maintain effective working relationships and handle sensitive issues with tact and discretion.
• Strong organisational skills to manage workloads and meet deadlines.
• Proficiency in Microsoft Office products, particularly Word, Excel, and Outlook.
• Understanding of confidentiality and data protection principles.

If this role of interest to you and you have the required skills and experience, then please click apply.