Role: Senior Systems Administrator

Location: Home-based (with occasional travel)

Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? We are seeking a Sys Admin to join their dynamic Cloud Hosting team. This is an exciting opportunity for someone with experience in local government systems and IT who thrives in a fast-paced, innovative environment.

About the Role

As part of the Government Software division, you will provide high-quality cloud hosting solutions, ensuring service continuity and contributing to excellent customer satisfaction. You'll be a key player in troubleshooting, enhancing service delivery, and maintaining the high standards they uphold.

Key Responsibilities

Cloud Application Expertise: Provide expert guidance on deploying and troubleshooting cloud-hosted applications.
Customer Onboarding: Collaborate with project teams to onboard new customers effectively.
Build Compliance: Maintain system build standards.
Incident Resolution: Lead incident management and escalate issues as necessary.
Database Administration: Administer and troubleshoot databases, including Microsoft SQL Server and Oracle.
Service Desk Collaboration: Work with the service desk to support applications on hosted platforms.
Continuous Learning: Keep up to date with the latest technologies through professional development.
Security Adherence: Follow their security protocols and policies.

What We're Looking For

To succeed in this role, you'll need:

Strong organizational skills and the ability to manage multiple tasks effectively.
Expertise in back-office and web-based systems, preferably within local government.
Passion for technology and a willingness to learn new IT skills.
Exceptional customer service and communication skills.
Experience in scripting (SQL, PowerShell, Python, VBS).
Proficiency in web technologies (Apache, IIS) and relational databases.
Understanding of virtualized environments and data centre administration (VMWare).
Strong troubleshooting skills, particularly in diagnosing and resolving complex issues.Additional desirable skills:

Experience with ITIL environments and helpdesk tools.
Basic networking knowledge.
Familiarity with cybersecurity best practices and monitoring tools.If this sounds like the next step in your career, we'd love to hear from you! Click Apply now