Job Role: Careline Manager

Job Location: London

Salary: £28 to £35 per hour

Working period: Monday - Friday 8:30 - 17:30

Your Role;

* To ensure that the Careline alarm monitoring and response service is available and adequately staffed for service provision 24/7, 365 days per year.

* To ensure that the service provided by the Careline Team is of a consistently high standard, meets the needs of Hammersmith & Fulham's diverse communities, and the quality and standards of practice and performance in all areas of service delivery.

* To monitor the budgets for the Careline Service; monitor activity and ensure accurate and consistent use of systems and resources to achieve all performance targets in relation to this area of service delivery.

* To manage, co-ordinate and direct all activities delivered by the Careline Service

* To be responsible for the day-to-day operation of the Careline Service and to oversee management and development of all associated staff within the provision

* To provide services within allocated resources, in accordance with Council policies and departmental procedures.

* To develop and maintain effective relationships with key partners and stakeholders and the wider community to facilitate the delivery of high-quality services that meet service user needs

* To continuously drive improvement in delivery performance by developing and implementing policies, initiatives, and strategies to improve both team and individual performance; and to share this best practice with others as appropriate.

* To be part of an 'on call' duty manager rota to provide out of hours support as part of an out of hours duty management team