3 days in the office / 2 days wherever

London, Newcastle or Bristol

About EE

We're EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we're for everyone, on any network - serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We've been awarded the UK's best network for the last 10 years. It's central to our vision - to be the most personal customer-focused technology company in the UK.

That means earning a place on customers' home screens by offering them more than ever before, whether that's helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids' learning with EE Learn.

We're also part of BT Group, which we're even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we've got something special here. We want everyone to feel proud about working at EE - and feel excited about where we're going and what we're going to do. Want to join in?

Why this job matters

At EE, we pride ourselves on being at the forefront of innovation in the Digital/Telecomms industry. Our commitment to excellence and customer satisfaction has driven our growth and success.

As a Product Cluster Lead, you are essential to driving innovation, growth, and customer satisfaction within EE Ltd. Your leadership will shape the vision and outcomes for a group of product squads (referred to as a "Cluster"), ensuring that our solutions meet evolving customer and commercial needs. By setting a strategic direction, making critical prioritization decisions, and fostering a collaborative, transparent culture, you'll play a pivotal role in delivering high-impact products and services that support EE Ltd.'s overall business objectives.

This role is critical to driving EE Ltd.'s success, ensuring the right products are built and delivered in a way that maximizes both customer satisfaction and business impact. Specifically this role will be overseeing the cluster delivering the transformation and modernization of the EE Consumer Mobile Business.

If you're passionate about leading cross-functional teams, driving outcomes, and fostering a culture of innovation and collaboration, we encourage you to apply.

What you'll be doing

Cluster Vision & Roadmap Development:

• Set the long-term vision for your product cluster in alignment with company goals.
• Develop and maintain the Cluster Roadmap, ensuring it addresses customer needs and business priorities.
• Work closely with Tribe Leads, Product Managers, and other stakeholders to synchronize the Cluster vision with broader company strategies.

Backlog and Prioritisation:

• Own the Cluster Backlog, ensuring prioritization aligns with strategic goals and business needs.
• Make trade-offs and hard prioritization calls, responding quickly to changing customer and commercial demands.
• Ensure all Squads within the Cluster have a clear understanding of product requirements and are aligned in their execution.

Outcome-Driven Leadership:

• Drive for results by setting Objectives and Key Results (OKRs) for the Cluster and guiding Product Managers to break them down for individual Squads.
• Track and measure the Cluster's performance through a set of delivery KPIs and customer-centric metrics.
• Oversee the definition of "done" to maintain a high standard of quality across all Squad outputs.

Collaboration & Coordination:

• Actively coordinate with other Cluster Leads, Product Managers, and relevant stakeholders to ensure alignment and avoid duplication of efforts.
• Lead cross-Squad synchronization ceremonies, ensuring collaborative planning and successful execution of cross-functional initiatives.
• Foster strong relationships between Squads, Tribes, and other Clusters, building a culture of trust and transparency.

Leadership & Team Empowerment:

• Inspire and lead Squads to operate autonomously while ensuring alignment with the overall Cluster objectives.
• Serve as a role model, cultivating an environment of confidence, trust, and empowerment, where every voice is valued.
• Encourage a non-hierarchical culture, where transparency and trust are foundational principles.

Continuous Learning & Innovation:

• Embrace a mindset of continuous learning and experimentation, turning mistakes into learning opportunities.
• Actively promote innovation and encourage team members to work outside of their comfort zones, fostering a culture of growth and improvement.

The skills and experience you will have under your belt

• Deep understanding of relevant products or product journeys, including industry trends and customer needs.
• Proven ability to create compelling value propositions and customer-centric solutions.
• Proficiency in Agile methodologies, with experience in managing backlogs, roadmaps, and OKRs.
• Ability to promote a culture of innovation and experimentation, helping teams learn from mistakes and continuously improve.
• Strong focus on achieving results, with a bias for action and ability to deliver tangible outcomes.
• Comfortable making difficult prioritization decisions, balancing short-term needs with long-term objectives.
• Skilled communicator with the ability to persuade and lead across multiple Squads, comprised of diverse team members.
• Experience in leading cross-functional teams, ensuring coordination and alignment across different disciplines and units.
• Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
• Deep customer focus, ensuring that the Cluster's outcomes deliver real value to the end user.
• Belief in non-hierarchical, transparent, and trust-based leadership, fostering an environment where all team members feel empowered and valued.
• Willingness to "roll up your sleeves" and work outside of your comfort zone when necessary, encouraging the same behaviour across the Cluster.

What's in it for you? What are the benefits

At BT, we entertain, educate and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

• Competitive salary
• 25 days annual leave (plus bank holidays)
• Private healthcare for you and your family
• £5500 car or cash allowance
• 15% on target performance bonus
• Life Assurance
• Pension scheme if you pay in 5% BT will pay in an additional 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 50% discount for friends and family on EE SIM only plans
• World class training and development opportunities
• Volunteering days so you can give back to your local community

BT is an equal opportunities employer. We're working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be - so, if you're selected for an interview, please let us know if there's any adjustments we can make that would be helpful for you.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.