Maintenance Supervisor - Responsive Repair - Social Housing

£45,000 + van & fuel card

Feltham

Hours - Mon - Friday - 7.30am - 4.00pm

free gym membership and access to perkbox

About the Job

As a supervisor, you will provide a high quality, customer and quality focused service through the supervision of a team of skilled trade operatives delivering a range of contracted services for and behalf the London Borough of Hounslow

You will oversee and supervise trade operatives and offer guidance where necessary to support those in the field and in supervisory/managerial positions. You will be part of a team of supervisors that delivers exceptional performance through a team of engaged and high performing employees.

To always understand and comply with all Health and safety regulations and company policies

Key Responsibilities include:

* Effectively supervise a team of skilled trade operatives offering support and guidance where needed, ensuring work activity is completed on time.

* To ensure a high standard of work is always carried out by the in-house team and external contractors through regular site visits.

* Conduct regular one to one meetings with operatives to discuss performance, development, share feedback and check-in on wellbeing.

* Manage any performance conduct or absence issues in accordance with Company policy and procedures.

* Identify opportunities to enhance operational performance and customer excellence through continuous improvement of processes, procedures and systems.

* To work with other areas within the business and effectively allocate and schedule labour where it is most needed.

* Responsible for a company vehicle that transports tools and materials which includes regular vehicle checks on company vans and services and maintenance of own vehicles used for work including driving licenses and business vehicle insurances.

* Responsible for ensuring operatives' company vehicles are clean and maintained in accordance with Fleet requirements.

* Ensure accurate and timely completion of all paperwork/electronic updates including timesheets within agreed timescales.

* To display a high level of customer care when dealing with enquiries from tenants and leaseholders and contribute positively towards a high-quality customer focused service

Education & Qualifications Required:

* Education & Qualifications Required:

* Apprenticeship / City & Guilds / NVQ 2-3 equivalent relevant experience.

Previous Experience and Skills Required:

* Must have at least 2 years' experience in a supervisory or management role.

* Working knowledge of statutory legislation with regards to health & safety and to understand the need to follow rigorous risk assessment and method statement procedures.

* Previous experience of working in a Social Housing Repairs environment is desirable.

* Good level of numeracy, literacy, written, oral and communication skills

* Experience of working within a customer facing role, delivering a outstanding customer experience

* Able to drive and hold a full clean driving licence.

In return the company will off you …

* 22 Days holiday + Bank Holidays

* Pension

* Cycle to work scheme

* Electric Car salary sacrifice scheme

* Free Gym Membership for our leisure centres

* Refer a Friend Scheme

* Perkbox

* Employee assistance programme

Application Process

If you have the above skills and wish to be considered for this position or find out more details then please submit your CV

We will endeavour to contact all applicants however if you do not hear from me within two weeks then unfortunately you have been unsuccessful