Application Support Analyst

Job type: Contract (3 months)

Location: Edinburgh

Overview

Responsible for supporting the Banks' core applications (including Oracle Flexcube1, Document Management System, Managed File Transfer Integration; CRM). Support duties include: daily batch management; requirements analysis and design of changes; configuration and release management; environment management; oversight of third-party suppliers; incident management; problem management (Level 1 & 2 technical support)

Responsibilities

Administration of multiple core application platforms (e.g. configuration; database; parameterisation; scripting)
Work with stakeholders and change teams to determine requirements for core platform change requests and subsequent impact analysis and design
Design and implement solutions that optimise performance, supportability, security and resilience
Identify and troubleshoot issues and incidents in core applications and propose resolution in a timely manner
Providing 1st Line / 2nd Line application support to colleagues across the Bank (incl. functional subject matter expertise / internal consultancy)
Oversight of third-party IT suppliers (including hosting and managed service partners)
Manage core application configuration and environments
Support operation of key IT controls (incl. role-based access control; release management)
Support daily batch operations and regular security patching (outside of working hours)
Focusing on long-term business and technology objectives, identify opportunities for investment and continual improvement

Required Qualifications, Knowledge, & Skills

Familiarity with Core Banking platforms
Understanding of UK Payment mechanisms including the relevant UK regulations and directives
Fluent with SQL and have experience with database design and large data sets
Excellent knowledge of Oracle applications, databases and tools (including PL/SQL) would be beneficial
Experience in Service delivery framework (ITIL Infrastructure Library)
Design and implementation experience of Database, Middleware & API
Strong understanding of software architecture principles and design patterns
Ability to work accurately under pressure and meet tight deadlines
Ability to manage multiple tasks simultaneously
Excellent attention to detail and high levels of accuracy
Good analytical and problem-solving skills
Good organisational and time management skills
Excellent verbal and written communication skills
Work effectively under pressure
Be a team player, detail oriented, focused on quality to ensure the team's successECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy