Enforcement Support Officer **

We are working in partnership with a Local Authority in the Catford area who are looking to appoint an Enforcement Support Officer to the Council's Revenues Team.

3 - 6 Month agency contract with a view to being extended on an ongoing basis.

Full Time Position - 35 hours per week. (On-site and will require you to work late shifts, up to 7 PM, as part of a shift pattern)

Location - Catford, SE6.

Rate of Pay - £21.45+ per hour - Negotiable depending on experience.

About the Role:

• Ensure the efficient and effective collection of revenue in compliance with legislation and service objectives, including conducting inquiries to trace absconders.
• Maintain professional competence in handling internal and external customer inquiries, ensuring all customers receive a courteous, approachable, and professional service.
• Collaborate as part of a team supporting Enforcement Agents in collecting various revenue income streams.
• Address complex queries, including complaints, through correspondence, telephone, face-to-face interviews, and electronic communication.
• Provide timely, accurate, and appropriate responses, and recommend corrective actions when service delivery weaknesses are identified.
• Upload and manage records in the system, ensuring data is cleansed and updated as necessary.

Requirements:

• Detailed knowledge of Council Tax and Business Rates and Sundry Debts Enforcement legislation.
• Experience in the debt recovery industry, ideally with knowledge of the Taking Control of Goods Regulations 2014.
• Strong call-handling skills, with the ability to manage difficult or sensitive conversations professionally.
• Good knowledge of monitoring computerised workflow systems.

*We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity*

To apply for this role please email & call Dane on #removed#.