FT Recruitment are looking for a candidate to work with our brilliant client in Hinckley.

The successful candidate should have excellent PC and telephone skills, be able to build relationships with a wide range of people, whilst resolving any issue that comes their way.

We require Automotive experience for this position.

The role -

* Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner

* Responding to customer enquires

* Taking inbound calls & making outbound calls

* Dealing with any customer complaints

* Interpreting customer concerns and comments

* Liaising with customers and keeping them updated

* Advising customers on how to resolve issues with their vehicles

* Ensure customer expectations and requirements are identified, and successfully managed