Do you have Key Account Management experience and are looking for a new, exciting opportunity in a large engineering design consultancy?

Do you a good appreciation of electrical installations and control systems, including control panels such as MCCs, PLC's, and SCADA?

Would you be interested in the chance to join a well-established engineering contractor at the forefront of innovative and sustainable solutions?

If this sounds of interest to you, then read on and get in touch today to avoid missing out!

The Opportunity
Due to recent project growth, our client is currently looking to expand their growing teams and is searching for an experienced Key Accounts Manager to join their dynamic team on a permanent basis.

Location: Warrington, Stafford or Derby Hybrid
Remuneration & Benefits: 50,000 - 55,000 per annum + Company car

As well as an excellent salary, you will also be entitled to a wide range of benefits including employee assistance programme, excellent pension scheme, healthcare schemes, 24 days holiday plus bank holidays. 

The role
As a Key Accounts Manager, you will liaise closely with our Strategic Clients and, LV & SI Resource / Engineering Managers, Project Managers, Project Engineers and Bid Managers as necessary to effectively execute the Account Manager function.

Your duties and responsibilities will be 

Client Relationship Management
Build and nurture strong relationships with key accounts to understand their needs, challenges, and goals.
Serve as the primary point of contact for key clients, ensuring timely communication and addressing concerns or issues promptly.
Foster long-term partnerships to ensure customer satisfaction and loyalty, reducing the risk of losing high-value customers to competitors.Strategic Account Planning
Develop and implement account strategies tailored to the specific needs and goals of each key account.
Identify growth opportunities within key accounts by understanding their business model, objectives, and future direction.
Monitor account performance, setting measurable targets (sales, growth, etc.).
By understanding the client's business objectives and challenges, anticipate needs and help clients implement solutions that foster success for both the client and the company.??????Sales & Revenue Growth
Upsell and cross-sell opportunities by offering relevant products or services.
Ensure revenue growth by meeting or exceeding sales targets for each key account.
Negotiate contracts and renewals, ensuring mutual benefit and alignment with business goals.
Work closely with sales, marketing, and project delivery teams to align on client strategies and ensure consistent messaging and delivery.
Coordinate the efforts of cross-functional teams to meet client expectations, ensuring timely delivery of products or services.
Providing sales forecasts for key accounts, reviewing and updating the CRM, assessing potential opportunities.
Development of Potential new Business opportunities.Customer Satisfaction and Retention
Ensure the highest levels of customer satisfaction by proactively identifying and solving potential issues before they escalate.
The KAM monitors client satisfaction, addresses issues, and ensures that the company's value proposition remains relevant and competitive.
Conduct regular performance reviews with key accounts to assess satisfaction and make improvements.
Develop retention strategies to maintain long-term partnerships.Reporting and Analysis
Monitor and report on account performance, including sales, revenue contribution, Forecasting / lookahead and client satisfaction.
Attend CVR review meetings to ensure project commercial performance is as forecasted.
Provide regular updates to senior management on key account performance and future opportunities.
Analyse market trends and competitor activities to adjust strategies for key accounts.
Ensure all proposals are followed up and closed in a timely manner, with any necessary feedback captured within the CRM for future analysis.Contract, Proposals and Budget Management.
Oversee contract renewals, amendments, and compliance with the terms.
Ensure that key accounts adhere to agreed-upon standards and policies, and maintain ethical business practices.
Assist in forecasting revenue from key accounts, aligning with the company's financial goals.
Work on budget allocations for specific accounts, ensuring resources are effectively utilised.
Carry out reviews of estimates, proposals and tenders in accordance with the current authorisation levels procedures.
Complete prequalification documents as required.
Preparation of accurate and competitive proposal documents utilising the Technology SBU standard templates as and when required.
Product Knowledge & Innovation
Maintain in-depth knowledge of the company's offerings to provide solutions that meet client needs.
Stay informed about industry trends and the competitive landscape to offer innovative solutions.Health and Safety
Escalate and Health and Safety related issues to the Operations Manager without delay.
Complete periodic site safety inspections (typically once per quarter).You will have the following qualifications and experience 
Good planning, organisational and time management skills.
Must be positive, approachable, willing and helpful.
Good interpersonal skills.
Excellent IT skills, including MS Word, MS Excel and MS Project.
Ability to act on own initiative.
Ability to communicate effectively at all levels within and outside the organisation.
Must be commercially aware.
Must be a good team player.
An appreciation of electrical installations and control systems including, but not limited to, control panels/MCCs, PLC, SCADA, instrumentation is preferred.
Must have the ability to influence and negotiate effectively.
Must have good problem / conflict resolution skills both internally and with clients.
The job holder shall have a willingness to undertake an annual performance 1 to 1 review, to attend and have an active participation in all internal and external training courses.
Must encourage collaborative working where appropriate.
Must have the ability to relate to clients and understand their needs and propose solutions.
HNC / Degree in an electrical discipline or demonstration of experience; membership of professional Institution or similar body.
Relevant Industry Experience.
Sales or Account Management Experience.
Experience Managing Key Accounts.The setting for the role
Risks and Hazards are in line with working on a pharmaceutical and chemical site. These can include noise, slips, trips and falls (high-gloss floors), mechanical hazards, extreme temperature and humidity, pressurised equipment, radiation, chemical, biological,explosive atmospheres, working at height and confined spaces during cleaning maintenance and repair.

Get in touch now
if you're seeking an exciting opporunity where you will be responsible for managing the development of all account strategies and think you have the relevant skills and experience our client is actively seeking then apply today to avoid misisng out on this fantastic new opportunity!

Millbank Holdings Ltd is an equal opportunities employer and respects diversity. We welcome applications from all suitably qualified persons who are eligible to live and work in the UK.
Millbank is proud to be a member of the 'Disability Confident Scheme'. Millbank operates as an Employment Agency and Business