Are you a strategic thinker with a passion for operational excellence? Do you thrive in fast-paced environments, juggling multiple priorities whilst still maintaining a customer-first approach? Then this could be the role for you!

We're on the lookout for an Operations Manager for Compliance and Delivery to lead out service delivery function and shape the future of housing services across the region. If you love the challenge of ensuring smooth operations, managing performance and leading teams to success then this could be the role for you!

About Yorkshire Housing 

You can probably already tell that we're not your typical housing provider! With around 20,000 homes (and more in the pipeline), we're on track with our growth plan to build 8,000 new homes across Yorkshire.

We're dedicated to creating exceptional customer experiences along the way and are on a mission to build a culture that prioritises excellence, innovation, and customer obsession. In this role you'll be at the heart of our mission to provide high-quality housing services.

You'll bring together different teams and functions, coordinating efforts to maintain a well-oiled machine that delivers real results. Every decision you make will ensure we're providing excellent services to both internal and external customers, with a relentless focus on improving customer experience.

What will I be doing?

Reporting into the Head of Compliance and Business Improvement you'll play a key role in making sure our repairs and compliance services are delivered smoothly and efficiently across Yorkshire. Imagine creating systems and processes that make service delivery seamless - ensuring the right teams are in the right place at the right time.

You'll be the driving force behind an operation that impacts the daily lives of our customers. Your work will go beyond the day-to-day, contributing directly to our strategic goals and ensuring that we not only meet but exceed regulatory standards and KPIs. We've broken down some key responsibilities here:

Design and implement innovative service models that improve efficiency and service quality, ensuring we meet the needs of our customers and stakeholders.

Lead from the front by managing performance across teams, using data and evidence to drive service improvements and ensure we're always improving.

Champion customer service, ensuring every process and system is designed with our customers in mind, delivering a seamless experience for them.

Develop your team by fostering a culture of open communication, collaboration, and high performance, helping your colleagues reach their full potential.

Work strategically with senior leaders to make informed, tactical decisions that keep us ahead of the curve, helping us navigate challenges and seize opportunities.

What do you need from me?

You'll need to be a proactive problem solver who thrives in complex, high-pressure environments. You'll have experience in operational management, ideally in customer-facing services where meeting KPIs and regulatory standards is second nature. With excellent communication skills, you'll be able to inspire your team, influence stakeholders, and clearly explain complex issues in a way that brings people on board with your ideas.

You'll also need:

• A proven track record in managing performance and service delivery.
• A passion for continuous improvement, always looking for ways to evolve and enhance operations.
• Resilience and the ability to juggle competing priorities without losing sight of what's important.
• A customer-obsessed mindset, always looking to improve the customer experience.

Take a look at the Role Profile which has lots more details!

What's in it for you… 

This a full time permanent role with a salary of £55,000 25 days annual leave (rising annually to 30 days) plus Bank Holidays.

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we'll match your contributions up to 9%, just to name a few.

Our people's health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

Now you're really interested?

At YH, we're actively building a working environment that's inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

We know that not all candidates will meet every single requirement. If you're experience looks a little different from what we're looking for and you think you can bring value to the role, we'd love to learn more about you so please apply!

If you require any additional support with your application, or have any further questions please contact our fab recruitment team via email at

The fine print  

The closing date for applications will be #removed#, but we might close it early if we get lots of great candidates, so don't hang around.

If you're applying for this role internally, you must inform your current line manager (it's the right thing to do!).