Compliance Manager

Location: Edgbaston

Hours: Full time - Monday to Friday and office based

Salary: £30k - £45k DOE

We are delighted to confirm ACS is teaming up with a well established U.K firm that is currently expanding, and as a result, searching for an experienced compliance manager to support this process.

In this role, you will collaborate closely with Managers at all levels and across all areas of the organisation. Offering a diverse range of responsibilities, this position is ideal for someone with a proactive and positive mindset who is eager to help foster and embed a strong risk-aware culture.

Key Activities:

Key Responsibilities and Tasks:

Establish a standardised approach for delivering and documenting operational services to ensure effective management and governance of compliance across all offices.
Ensure full compliance to AML regulations at all offices.
Act as the primary contact for professional indemnity insurers, handling claims, maintaining records, and conducting investigations.
Oversee safety management in alignment with established policies.
Provide accurate, regular updates and reports on compliance status to the senior management team, and timely updates on non-compliance issues.
Assist in managing escalated complaints with the Solicitors Regulation Authority (SRA) or Legal Ombudsman, serving as Liaison Officer during SRA inspections.
Advise fee earners on professional conduct matters, including conflicts of interest and ethical considerations.
Collaborate with Group Heads to identify areas of improvement, strengthen practices, and enhance the firm's risk profile.
Deliver training sessions on risk-related topics while staying informed about updates to professional conduct rules.
Conduct compliance audits for internal policies and contribute to developing risk management strategies.
Maintain the Confidential Register of Interests and coordinate the Lexel accreditation process.
Ensure letters and website changes comply with Law Society and SRA regulations.
Monitor adherence to the Solicitors Code of Conduct and support due diligence processes for mergers and acquisitions.
Train staff on revised policies and provide information.
Conduct File Reviews.
Assist staff with client files and address any queries
Supervise and train the Risk and Complaints Manager and Risk and Complaints Officer. 

Key Responsibilities and Tasks:

3+ years' experience in a management compliance role within legal services
Proven track record in developing and maintaining positive stakeholder relationships;
Demonstrable experience in working to tight deadlines with high levels of accuracy;
Demonstrable experience of current regulations and guidelines as set out by the Solicitors Regulation Authority, Information Commissioners Office and National Crime Agency
Excellent communication and interpersonal skills
Confident telephone manner and ability to build rapport;.
demonstrated history of guiding a business towards adopting proactive risk and control management, enhancing operational quality and building operational resilience