• Our client, a reputable organisation in the Telecom industry, is seeking an experienced Order Administrator for their Reading-based Operations team.
• This role involves end-to-end management of the customer order process, ensuring accuracy in sales order processing, data management, and customer support while collaborating with internal teams to enhance operational efficiency.

Client Details

• Our client is a leading Telecom business based in Reading, Berkshire. This vacancy is due to a growing office team.

Description

Sales Order Processing

• Process and enter customer orders in the Infor LN ERP system with high accuracy.
• Ensure all required documentation (sales orders, picking lists, export paperwork) is organised and stored according to company standards.

ERP Data Management

• Maintain and update customer information in the ERP system, ensuring data accuracy.

Customer Communication

• Handle customer inquiries via phone and email, providing efficient service to maintain high customer satisfaction.
• Assist customers with inquiries on new or replacement equipment.

Internal Collaboration

• Coordinate with Project Management, Warehousing, and Finance to facilitate order processing and address any invoicing corrections.

Process Improvement

• Work with management to identify and implement improvements in order processing workflows.

Help Desk and Support

• Address queries from the help desk related to orders and replacement equipment in a timely manner.

Team and Culture

• Communicate effectively with team members, managers, and peers.
• Embrace the company's values and contribute to an inclusive and collaborative work environment.

Safety and Quality

• Commit to personal and team safety in line with the company's Safety Philosophy and participate in quality initiatives.

Continuous Improvement and Reporting

• Engage in continuous improvement initiatives focusing on safety, quality, and cost efficiency.
• Conduct order analysis and provide ad-hoc reporting for data-driven insights.

Additional Tasks

• Assist with other duties as required to support the operations team.

Profile

Qualifications

• IT literate, with 1-2 years in an administrative or call centre role.
• Proficient in ERP systems (Microsoft Dynamics or similar) and Microsoft Office.

Skills and Experience

• Knowledge of order processing and inventory management, with an understanding of invoicing and export processes.
• Strong communication skills and customer service orientation.
• Detail-oriented, organised, and capable of handling multiple tasks effectively.
• Language skills in Italian, French, or German are a plus.

Job Offer

Interview Process: two-stage interview.

This is an excellent opportunity for a highly organised, detail-oriented individual looking to make an impact in a dynamic, customer-focused team. If you're ready to bring your order processing expertise to a leading organisation, we encourage you to apply.

3 days in office and 2 days remote working on successful completion of probation period

Benefits package included