Field Service Manager - Windows and Doors

Our client produces high-end bespoke aluminium and timber products. (Wintergardens, glass atriums, sliding doors and bi-folding doors) across 3 sales channels - direct customers, B2B, and commercial contractors.

We are looking for an experienced Field Service Manager to become a part of their growing team. the successful candidate will be field based and have experience in installing, adjusting, identifying faults, and compiling report across all our sales channels to assist and direct all customer aftersales and warranty enquiries to a satisfactory conclusion and in a timely manner within a set budget.

The successful Candidate will also have responsibility for managing external service partners to ensure compliance and coverage to assist and facilitate customer aftersales and warranty demand.

Our clients' projects are often complex and varied - no two jobs are alike, so every day brings a new opportunity. With most projects involving work at customer's homes the ability to interact well with the client, enthusiasm, an eye for detail and a positive approach are important.

Our ideal candidate must be dynamic, energetic and confident. A strong work ethic and the ability to work to a high standard with attention to details are essential. Although mostly working alone you must have the ability to work alongside others. You must enjoy working in a busy and fast moving environment and be able to demonstrate problem solving abilities. A kind and polite nature is essential for those looking to make the most of this genuine career opportunity.

Your Responsibilities

* To provide a professional and efficient repair and maintenance service to customers.

* Working throughout the UK.

* Provide customer satisfaction through excellent workmanship and attitude.

* To repair and service all products to industry and company standards

* Ensure all required documentation is completed in full and in the timely manner required

* Ensure the Company polices and guidelines are adhered to at all times

* Comply with all Health & Safety requirements

Skills & Personal Qualities

* You will enjoy meeting people, be reliable, trustworthy and well-presented

* Proven experience within installation or service of windows, doors and roof systems made of aluminium and timber within a similar Market (full training will be given on our products).

* Hold a current CSCS card (NVQ level 2 or above)

* Hold a current full driving licence - A vehicle will be provided

* Be able to work under your own initiative

* Possess good verbal communication skills

* Excellent time management skills

* Ability to carry out manual handling

Job Type: Full-time
Package: Salary- 40-45K dependant on experience. Bupa health insurance, 25 days holiday.
Job Types: Full-time, Permanent
Schedule:
Monday to Friday
Work Location: field based