Customer Service Advisor based in Edinburgh, EH3 (Hybrid)
Offering £25,106 per annum
Full time, permanent opportunity
Start Date: January 2025
We are thrilled to announce an exciting new opportunity with our client, one of the nation's most successful e-commerce businesses! Due to their incredible business growth, we are now recruiting for a Customer Service Advisor to join their dynamic team. They have an excellent progression plan in place along with many other company benefits.
The Role:
- Engaging with customers through many contact channels you will also liaise with network partners and supplier's.
- Handling customer queries via phone, email, social media and live chat.
- Providing product and service knowledge in a confident manner, ensuring our customers are getting the best service and ensuring their journey is smooth and streamline.
- Proactively supporting customers who may have ordered the wrong items and assisting them to find a more suitable solution and supporting in selecting a suitable alternative.
- Liaising close with their Supply chain teams.
- Contacting customers to advise on delays with orders and working to find a solution for them.
- Working with couriers or suppliers to resolve issues where deliveries are signed for but have not arrived.
- Raising Purchase Orders, Claims, and various other items.
- Solutions focused approach to handling complaints ensuring they are resolved quickly and restore the customer's relationship with us
The Person
- Previous experience within a customer focused environment, ideal candidate would have phone/email based customer service experience but our client will provide full training and are open to all customer service experience including; retail, hospitality, call centre etc.
- Excellent communication skills, able to communicate through phone, email, webchat, and social media.
- Organisation skills, being able to balance own workload is necessary
- Ability to problem solve effectively and generate solutions to solve customer's issues.
- Active listening and understanding ensuring an excellent customer journey.
- Willing and eager to learn and embark on a new challenge; full training will be provided and we are looking for someone motivated and enthusiastic to learn.
If you're enthusiastic, target-driven, and ready to make a difference, our client wants you on their team! Don't miss this chance to grow your career in a supportive and rewarding environment.
The Hours:
- Full time contract
- Working 5 days between Monday to Saturday (1 Saturday per month - Work from Home)
- Shifts between 8am-6pm on a rota basis (8am - 4:30pm, 8:30am - 5pm, 9am - 5:30pm, 9:30am - 6pm)
The Benefits- Hybrid (2 days in the office, 3 days from home)
- 10% annual bonus of salary
- Perkbox membership
- Life insurance
- Company pension
- Private health care
- Free counselling and therapy
- Free cycle to work scheme
Apply Now and Be Part of Something Amazing!
#CCNorthWest
