We are looking for a Operations Manager who will carry the responsibility of directing all work performed in the Beira branch and supervises all areas of operation.

Salary & Benefits:

• Negotiable 

Duties & Responsibilities

• Manage overall operations and be responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department.
• Ensure safe and efficient operations and serve as a company representative on regulatory issues.
• Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems
• Managing the branch operations with excellent and ethical client service.
• Ensuring that there are sufficient skilled staff working efficiently to achieve the company strategy and goals at the branch.
• Implementing the short, medium and long-term goals of the company as articulated by the General Manager.
• Recruit, select, train, assign, schedule, coach, counsel and discipline employees in collaboration with the HR Manager.
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
• Plan and review compensation actions; enforcing policies and procedures.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends.
• Forecast requirements; schedule expenditures; analyze variances; initiating corrective actions.
• Analyze process workflow, employee and space requirements and equipment layout; implement changes.
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations, run a safe, injury/accident free workplace in coordination with HST assistant.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplish operations and organization mission by completing related results as needed.
• Meet or exceed operations labor budget expectations.
• Manage staff levels, wages, hours, contract labor to revenues.
• Responsible for all projects department managers and supervisors, with review/approval responsibility for all operations employees.
• Responsible for all aspects of vehicle and heavy equipment rentals necessary for the operations.
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies.
• Manage relationships with key operations vendors.
• Track vendor pricing, rebates and service levels.
• Review and approve all operational invoices and ensure they are submitted for payment.
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meet