Lettings Administrator/Negotiator
Permanent
Full time
Salary up £23k (some flexibility)
Merseyside L3
The role
The Lettings Administrator/Negotiator is a versatile role that manages both the administrative and tenant-facing functions of the lettings process. The role focuses on providing high-quality customer service, managing tenant inquiries, conducting property viewings, negotiating lease terms, and ensuring a seamless letting experience. Additionally, the role includes vital administrative support to the team, ensuring compliance, accurate record-keeping, and efficient processing of tenancy applications.
**Minimum of 1-2 years of experience in lettings or property administration, preferably within the real estate accommodation sector**
The day to day
Tenant Acquisition and Engagement -
- Respond to tenant enquiries, provide property details, and schedule viewings.
- Conduct property viewings, promoting the features and benefits of each property.
- Follow up with potential tenants to address questions and support the decision-making process.
Lease Management and Documentation -
-Negotiate lease terms and prepare tenancy agreements, ensuring all documentation is complete and compliant.
- Manage tenant onboarding, including collection of deposits and first month's rent, and coordinate the move-in and move-out processes.
- Maintain accurate and up-to-date records of all lettings activities in the CRM system.
Customer Service and Retention -
- Provide exceptional customer service to tenants during the viewing, negotiation, and move-in phases.
- Address and resolve tenant concerns promptly, fostering positive relationships to encourage lease renewals.
Administrative Support -
- Assist with preparing and processing tenancy agreements and other documentation.
- Ensure the office is organised and stocked, and support general office administration, including filing and managing office supplies.
- Coordinate with IT and property maintenance for operational efficiency.
Compliance and reporting -
- Ensure compliance with relevant property laws, regulations, and company policies.
- Prepare and submit reports on lettings activities, occupancy rates, and tenant feedback to the Branch Manager.
Technical Skills -
- Proficiency in CRM software and property listing platforms (e.g., Alto CRM, RightMove).
- Basic knowledge of property laws and lettings regulations.
- Competency in Microsoft Office Suite (Word, Excel, Outlook).
YOU -
- Strong communication and interpersonal skills, with the ability to build relationships with tenants.
- Excellent organisational skills and attention to detail.
- Strong negotiation skills, proactive, and able to work independently.
Disclaimer:
This job description is intended to provide a general overview of the responsibilities and requirements for the position. It is not a comprehensive list of all duties, responsibilities, or qualifications associated with the job. The duties and responsibilities of this role may change without prior notice and the company reserves the right to modify or assign other duties as necessary to meet business requirements