Our client is a global SaaS type company with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking a Customer Services Specialist with a good understanding of accountancy software products. Located at their impressive UK headquarters in central London. This is an 18 month contract initially with 2 days in the office.

Skills

• Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.

• Experience delivering software-based product onboarding or training. E.g. Xero, Quickbooks, Sage.

• Ability and desire to learn while staying up to date with the appropriate software solutions.

Knowledge of accountancy firm environments, workflows and likely expected challenges

Duties

• Providing customer support including onboarding partner, strategy and training.

• Be the first point of contact to resolve challenging customer queries

• Hold consultative conversations and using questioning skills to uncover customer pain points.

• Able to build urgency in customers to activate and use their subscriptions

Benefits

• Long contract

• Product Training

• Free Breakfast