Customer Service Executive

Salary: up to £28,000 DOE

Location: Oxford

Overview:

To support their rapid growth, our Client is looking for bright and enthusiastic candidates who want to make an immediate impact to their business as a Customer Service Executive at their Facility in Oxford. Perfect role If you're passionate about delighting your customers and get a real kick out of delivering the very best customer service.

Responsibilities:

• Deal directly with customers either by telephone, electronically or face to face
• Monitor and expedite customer orders through the business to ensure on time delivery
• Proactively communicate late deliveries to customers
• Liaise with customers to identify production requirements
• Communicate customer production requirements to the Supply Chain Team agreeing customer delivery dates
• Handle and respond efficiently to all general and order specific customer enquiries within 24 hours
• Communicate and coordinate with internal and third-party stake holders
• Facilitate customer responses across the business within a maximum of 24 hours
• Prepare Management Reports
• Process and manage customer orders via their MRP system

About you:

· Experience of providing customer service in a Manufacturing or B2B role

· A passion for delivering exceptional experiences for our customers

· The ability to listen, empathise, build rapport and understanding for our customers

· Someone who enjoys taking ownership of queries to get them resolved

· Strong verbal and written communication skills

· A keen eye for detail

· Excellent Computer Literacy skills and the confidence to learn new systems

· Enjoys working in a team environment