Job Opportunity: Depot Supervisor
Location: Chepstow
Salary: £31,500 per annum
Hours: 43.94 hours per week covering shifts 05:30 till 14:15 and 12:00 till 20:45 - Monday to Saturday

Our client is looking for a dedicated Depot Supervisor to oversee and manage all aspects of their satellite delivery function at their depot in Chepstow. You will play a key role in ensuring efficient delivery scheduling, allocation of loads, and maintaining high performance in line with customer service targets.

Key Responsibilities:

• Manage and schedule deliveries, allocate loads, and monitor delivery performance to ensure efficient and timely service.
• Oversee resource allocation to ensure deliveries are dispatched on time and cost-effectively, meeting budgetary targets.
• Monitor driver performance throughout the day and take proactive action to meet delivery targets.
• Address and resolve customer queries related to failed deliveries in a professional and timely manner.
• Maintain a high service level, aiming for above 99.5% attributable service level.
• Ensure full compliance with hand-held terminal usage, start time, and 3-hour delivery adherence.
• Manage first-stage disciplinary situations as necessary.
• Maintain accurate records on the Drive system and provide reporting on key performance indicators to senior management.
• Promote company core values and ensure effective communication of expectations to all staff.

Requirements:

Knowledge:

• Understanding of industry legislation, including tachograph and driving hours regulations.
• Extensive experience in transport operations and legal responsibilities.
• Basic awareness of health and safety legislation.

Skills:

• Strong PC literacy, particularly with Microsoft Excel.
• Clamp/fork truck license (advantageous).
• Ability to work under pressure in a fast-paced environment.
• Strong leadership and people management skills.
• Excellent verbal and written communication skills.

Experience:

• Experience leading a small team (advantageous).
• Experience in a customer-focused environment.
• Supervisory or management experience in a multi-drop environment is preferred.
• An O License would be desirable.

If you have the experience and drive to lead a team and ensure smooth operations in a fast-paced delivery environment, we would love to hear from you.