Deployment Handler

Monday - Friday 9am - 5pm

Salary - up to £28k

Chorley - Office Based

We are seeking a dedicated Deployment Handler to join our clients team in Chorley. They are a very successful Credit Hire company who specialise in all aspects of Motor Claims.

As a member of the Deployment team you will be responsible for ensuring that customers are provided with a replacement vehicle and commence the vehicle repair or total loss process.

Deployment Handler Responsibilities:

* Deal with inbound and outbound calls and other incoming enquiries from clients in a professional and timely manner, ensuring that information is captured fully and accurately to determine future handling.

* Handle claims efficiently and use common sense and initiative when gathering evidence or approaching problem solving.

* Where the customer is non-fault offer a range of services through our supply network for hire in accordance with the scheme specifics.

* Appoint the relevant hire providers based on the requirements of the client.

* Work with case management and portal systems, to accurately record, and update client data and inhouse systems.

* Respond to all customer queries and understand requirements in a professional, welcoming and positive manner to provide a customer support service that creates and maintains high scoring NPS, Trust Pilot or other feedback.

* Ensure that Clients and Business Partners are kept updated on all claims.

* To always produce any documentation or correspondence to the company standard

* Comply with all company rules and procedures especially those relating to health & safety, FCA Compliance and data protection with an obligation to remain informed and up to date on all such matters.

* To undertake any other duties consistent with the role.

Deployment Handler Benefits:

* Monday-Friday

* Salary up to £28k

* 31 days holiday

* Free parking

* 3x Life Assurance

* 6% Pension

* Fully paid training

* Excellent progression opportunities

Interested?

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