Customer Service Specialist

Duration: Initially 3 months
Hours: 37 hours per week
Rate: £16 umbrella an hour (£13 PAYE an hour)
Location: Taunton

Somerset Council are looking for a Customer Service Specialist to join their Lifeline Team. This will be to cover shifts on a 24/7 rota, an enhanced rate is payable for hours between 8pm and 6am

Responsibilities:

Respond to all contacts from Somerset Council, including safeguarding from Adults and Children's and will be required to take relevant details and pass onto a colleague within the Customer Contact Team
Assess the needs of each contact through active listening, questioning and some scripts to provide the necessary information, guidance, support or services
Record in the appropriate system all customer data and service requirements and where required work-flow to the appropriate individual or team
Review information held on systems and/or website to identify accurate informationRequirements:

Experience of working in a customer service environment or call centre
Ability to communicate effectively both orally and in writing
Ability to work as part of a team or under own direction