Social Media Assistant 

Venn Group are currently supporting a Housing Association in London who are looking for a social media enthusiast to join their Communications team. The ideal candidate will have proven social media skills (paid or voluntary) with evidence of increased engagement and participation. 

Key Responsibilities

1. Content Creation and Scheduling
   • Assist in creating, writing, and editing engaging content for various social media platforms, including images, captions, videos, and stories
   • Schedule and publish posts across platforms such as Instagram, Facebook, Twitter, LinkedIn, and TikTok using social media management tools
   • Collaborate with design and marketing teams to ensure that content aligns with brand guidelines and overall marketing campaigns
2. Community Engagement
   • Monitor social media channels for comments, messages, and mentions, and respond promptly to engage followers and maintain a positive online presence
   • Engage with followers by liking, sharing, and commenting on relevant posts to foster a sense of community and increase reach
   • Assist in handling customer service inquiries on social platforms, forwarding complex issues to the appropriate team member
3. Social Media Monitoring and Reporting
   • Track and monitor social media metrics, such as engagement rates, follower growth, and post-performance, using analytics tools
   • Compile weekly or monthly performance reports to help measure the success of social media efforts and suggest improvements
   • Keep an eye on social media trends, competitor activity, and audience insights to help identify new opportunities
4. Campaign Support
   • Support social media campaigns by coordinating content, assisting in promotional activities, and ensuring all posts go live according to schedule
   • Participate in brainstorming sessions for new campaigns and content ideas that appeal to target audiences
   • Contribute to the planning and execution of social media contests, giveaways, and other engagement strategies
5. Trend and Competitor Analysis
   • Conduct basic competitor analysis to understand their social media strategies, content types, and audience engagement.

Required Skills and Qualifications

• Education: Bachelor’s degree or equivalent experience in Marketing, Communications, Digital Media, or a related field (current students or recent graduates may also be considered).
• Experience: Some experience with social media management, either through internships, personal projects, or work experience.
• Technical Skills: Basic proficiency with social media management tools (e.g., Hootsuite, Buffer, Later)

Preferred Qualifications

• Basic graphic design skills and familiarity with design tools like Canva, Adobe Photoshop, or similar
• Experience with analytics tools (e.g., Google Analytics, social media platform insights) and reporting on performance metrics