Job Title: FM Helpdesk Administrator
Location: Manchester - Ashton-under-Lyne
Salary: Up to £27,000

About Us:
Join one of the fastest-growing family-run businesses in the Northwest! Our client is a leader in facilities management, specializing in maintaining commercial office spaces. With a commitment to top-notch service, they're looking for a proactive Helpdesk Administrator eager to take on a new challenge and grow their career.

The Role:
As the FM Helpdesk Administrator, you'll be the vital first point of contact, ensuring smooth communication, efficient task management, and excellent customer service.

Key Responsibilities:

* First Point of Contact: Handle incoming calls, address queries, or escalate issues to the right team.

* Helpdesk Management: Log and track queries via Eworks management system, ensuring timely resolutions and scheduling engineers or contractors as needed.

* Coordination: Liaise with clients, contractors, and engineers, keeping everyone updated on work progress.

* PO Management: Manage purchase orders from issuance to updates for the Accounts team, enabling smooth supplier payments.

What You'll Need:

* Strong communication and interpersonal skills.

* Excellent organizational abilities and attention to detail.

* Experience with management systems (e.g., e-logbooks).

* Ability to multitask and prioritize effectively.

* Prior helpdesk or admin experience is a plus.

Why Join Us?

* Be part of a dynamic, family-run company.

* Work in a supportive and growing team.

* Opportunities for career progression.

Apply Now:
Ready to make an impact? Send your CV or phone the HVAC office and ask for Bev