Service Manager role:
Following internal promotion, Elite Vehicle Supplies Ltd are looking for a dynamic, self motivated and hard working Service Manager to join our team. Elite are a leading provider of bus safety solutions in the UK.
Position: Service Manager
Hours: Full time, Monday to Friday 8.30am to 4.30pm based at our Stokesley office
Salary: £35,000 per annum
Please note deadline for applications is 5pm on Sunday 17th November but we may close recruitment early if we receive a significant amount of applications so please don't delay in applying.
We are seeking a dynamic, proactive, self motivated and organised individual with a genuine passion for providing OUTSTANDING customer service. We are looking for someone with the following qualities;
* Exceptional communication skills; liaising with a wide range of customers and colleagues
* Excellent IT skills including experience with processing key information and maintaining databases to an incredibly high standard
* Ability to build positive and strong working relationships with a varied range of customers and colleagues
* A high level of self motivation
* Ability to work efficiently under tight deadlines
* Strong workload management skills
* Demonstrate excellent initiative and good judgement in a busy environment
* Ability to work in a methodical manner which maximises efficiency at all times
* A warm, professional, efficient and friendly manner with all staff, suppliers, colleagues and customers via all communication platforms including phone and email
* A team player who is keen to support colleagues
Service Manager Responsibilities and Duties:
* As Service Manager, you will report directly into our Operations Director and you will;
* Work collaboratively on the organisation of multiple service contracts and projects
* Coordinate service work, time limited project work alongside engineers and managing stock
* You will prioritise customer service, experience and engagement at all times
* Plan and schedule engineer work in an organised manner but with the ability to adjust priorities to accommodate last minute changes to scheduled work
* Ensure strict deadlines are met
* Build and maintain strong working relationships with customers.
* Track open projects, ensuring proper management and adherence to manufacturing timescales.
* Manage engineer stock effectively and proactively
* Process paperwork including engineer job sheets effectively and to a high, accurate standard at all times.
Service Manager Qualifications/Experience;
* Proven experience in a service, coordination or management role (ideally 3 years of experience)
* Experience of working in a fast paced environment and successfully managing a busy workload
* Experience of managing multiple services or projects at one time, successfully balancing changing priorities
* Experience of working within the bus and coach industry would be an advantage but not essential
* Experience of working with engineers or within the bus and coach industry would be an advantage but not essential
* Experience with ISO:9001 processes would be an advantage but not essential
What We Offer:
- Competitive salary
- Genuine opportunities for career development
- Supportive and collaborative work environment
- On-site parking
How to Apply:
If you are a self motivated and proactive individual who meets the requirements for this role and would like to join our thriving team, please send your CV and cover letter . The application deadline is 5pm Sunday 17th November but we may stop applications early if receive significant interest.
Job Type: Full-time
Pay: £35,000.00 per year
Schedule:
* Monday to Friday
Work Location: In person
Application deadline: 17/11/2024