Are you a Shipping Coordinator with a strong background in the manufacturing industry? If so, our client who specialise in electroplating would be interested in your background!

In this role, you will actively contributes to delivering world leading customer service and ensures a high level of satisfaction through the timely, efficient and effective completion/delivery of customer orders, to support profitable sales growth.

Permanent
Bromsgrove
Hours: Monday - Thursday (8am - 5pm) & Friday (8am - 3pm)

Shipping Coordinator - Key Responsibilities

Provide and support excellent customer service to all internal and external customers.
Ensure a high level of satisfaction through the timely, efficient and effective completion/delivery of customer orders.
Report delays as soon as possible.
Process all stock item sales orders, raising all relevant paperwork, despatch notes, sales invoices, etc on Sage 200 system.
Send official quotations for all solution/consumable/equipment items, in a timely manner. Follow up all outstanding quotations each month.
Produce shipping documents, dangerous goods notes and arrange relevant transport for all product sales orders.
When necessary, establish and maintain liaison with relevant staff or customer representatives to help resolve any technical/schedule enquiries that arise prior, during and after dispatching orders.
Support Quality Systems Coordinator to ensure the company complies with all REACH regulations associated with the business.
Arrange import clearance for items being shipped from Sifco USA and for components being shipped from UAE/Canada/etc (IPR Simplified procedure).
Support despatch/packing staff with any/all relevant shipping information requirements, eg. labelling/ compatibility /bottle sizes/ etc.
Shipping Coordinator - Key Experience & Skills

3 years previous experience, in a shipping role within a related industry
Competent in Microsoft and Sage based systems
Position holder has knowledge of shipping legislation and regulations. They must be: analytical, result oriented, creative, flexible, team player