Job Title: Office / Admin & Customer Liaison

Location: Gloucester GL19

Salary: Circa £25,000 per annum (negotiable depending on experience)

Hours: Monday to Friday, 8:30 AM - 4:30 PM

We are seeking a highly motivated and flexible individual to join our small, dynamic team in a fast-paced office environment. As an Office Administrator, you will play a vital role in ensuring the smooth running of our operations and delivering exceptional customer service.The person to fill this role needs to be flexible, hardworking, happy to work at a rural location, have their own transport and committed to working within a small team.

Key Responsibilities:

Daily Tasks:

Answering the telephone, relaying messages, taking orders, and addressing customer inquiries.
Inputting orders and processing invoicing using SAGE 50.
Providing customer service support, including checking orders, generating quotes, and handling additional customer requests.
Ensuring the efficient operation of office activities and IT systems.
Weekly Tasks:

Maintaining databases in Excel and ACT (Customer Relationship Management system).
Updating the company website as needed.
Typing quotes and letters.
Running reports and organizing filing.
Managing stationery orders and brochure stock.
Managing Mailchimp campaigns and mailshots.
Requirements:

A proactive and hardworking attitude, with a strong focus on customer service.
Ability to work in a rural location and access to your own transport.
Comfortable working within a small, collaborative team.
Excellent communication skills and attention to detail.
Previous experience with SAGE 50, Excel, and ACT is desirable, but not essential.
If you are interested in the role please apply and we will contact you