Customer Service Manager
West Bromwich
£40,000 - £45,000
Permanent
 
What's on offer:

Monday - Friday 8:45am - 4:30pm
£40,000 - £45,000 per annum
25 days holiday plus bank holidays
Free life assurance cover
Generous Sick Pay Scheme 
Pension scheme

A fantastic opportunity has become available to join an independent, family-owned company who are looking for a confident candidate who has experience in customer service and has dealt with exporting dangerous goods, to join their amazing team.

Key Responsibilities:

Overseeing the customer services team
Training and managing Customer Service Assistants and Representatives
On-boarding and training new employees
Interacting with customers on a day-to-day basis
Speaking with suppliers and building relationships
Liaising with all departments to resolve customer queries.
Processing orders
Dealing with invoices or discrepancies 
Monitoring and reporting sales data and customer feedback.

Attending meetings.
Conducting 1-2-1's with members of staff.
Dealing with escalated complaints to resolution.
Completing export documentation.
Keeping staff updated on processes, procedures and law regulations.

Person Specifications:

Be confident and have excellent written and verbal communication skills.
Have a thorough understanding on the exportation of goods across borders, duty and incoterms in the post-BREXIT age.
Have positive negotiation skills.
Be resilient through peaks of pressure and working to tight deadlines.
Have extensive similar experience within the manufacturing sector.
A Level 5 (or higher) qualification in a Business-related discipline or equivalent.
IATA and IMDG certification.
5 years in a customer service management and shipping export role with experience of dangerous goods.
Ideally a working knowledge of Sage X3 but this is not essential.
Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets