Primary Details

Time Type: Full time Worker Type: Employee

Underwriting Service Team Leader  London

The opportunity  

We have a new vacancy for a Team Leader to join our International Markets Operations team in London. This is an excellent opportunity to join us at an exciting time as we grow and modernise the business. This role will play a key part in QBE’s continued success in International Markets underwriting.  

Your new role 

• Proactively manage your team’s resource and workflow using KPIs to meet agreed service levels on quality, quantity and deadlines. 

• Develop and performance manage your team of Underwriting Assistants, ensuring objectives are aligned to business requirements, and that we continue to build skills and talent. 

• Drive a continuous improvement approach in your team and lead on change projects and initiatives for your product area working in partnership with underwriting, operations and IT to strive for operational excellence. 

• Ensure that your team complies with all legal and regulatory requirements to meet internal and external obligations. 

About you 

• Good interpersonal skills andability to lead and motivate a team. 

• Knowledge of underwriting administration processesin Lloyds/London Market. 

• Experience of identifying and implementing process change in Underwriting Operations. 

Why QBE? At My Best  

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”.It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. 

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).  

#LI-Hybrid 

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada  

Employer of the Year 2022Winner – Insurance Insider 

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for:Best COVID-19 Response? 

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year? 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent 

Inclusion of Diversity 

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. 

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.?  

ESG & Sustainability 

At QBE, we believe that integrating sustainab