About the Company - Bytes Technology Group is a leading provider of world-class IT solutions represented by Bytes Software Services and Phoenix Software, established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

About the Role - : Receiving training within Microsoft Operations, this role will be there to ensure a consistent, basic level of support and service across the Microsoft Operations Team and provide additional resilience across Microsoft Licensing. Work closely with customers, partners and internal teams to provide support and resolve queries.

Responsibilities -

* To work collaboratively within various shared in-boxes dealing with a variety of query types

* To have a basic understanding of all Microsoft agreements from an operational perspective

* Understand and help manage the efficient processing of Microsoft orders

* Understand and assist with the efficient processing of Microsoft Contract Agreements

* Run reports and execute specific processes

* Completion of specified daily tasks and reports and checks

Qualifications - Educated to GCSE Level with minimum of A-C Grade in Maths and English

Required Skills -

* A background in software licensing preferred but not essential.

* Previous experience working in a customer support type role

* Excellent attention to detail and accuracy.

* Excellent time management.

* Confident in Microsoft Excel (particularly pivot tables, v look ups and calculations).

* Excellent verbal and written communication skills.

* Methodical & Organised, Loyal, Team player, Self Motivated & ability to multi-task