Aftersales Coordinator / Eye, Suffolk / £29,000 - £32,000 per annum / Full time / Permanent Are you an organised and detail-oriented individual with a passion for delivering excellent customer service? We are seeking a Aftersales Coordinator to join our clients dynamic after-sales team based in Eye, Suffolk. Monday to Friday, 8:30am to 5:00 pm. As an Aftersales Coordinator you will be an essential component of the after sales team, your primary responsibilities will include:

• Maintaining relationships with existing customers and ensure their needs are met
• Processing customer enquiries via phone or email for spares
• Owning end-to-end sales process for spares, including liaising with customers and suppliers
• Requesting quotes from suppliers and processing purchase to the best price and quality
• Producing quotations and following them up
• Converting Enquiries to sales orders
• Communicate with operations in all departments
• Actively promote spares sales for all contracts
• Issuing priced recommended critical spares list for all new and recent contracts
• Data entry on the MRP system
• Proactively source new business

The ideal candidate will have:

• Experience in a similar role with manufacturing/engineering knowledge
• Excellent verbal and written communications skills
• Interpersonal and customer service skills
• Excellent organisational skills and attention to detail
• IT Skills – must include word, excel, email and be familiar with MRP systems
• Exceptional time management with the ability to meet critical deadlines

Benefits:

• Free onsite parking
• Workplace Pension Scheme
• Death in service cover
• 25 days holiday plus bank holidays

For more information on this vacancy, please contact Megan at the Diss office or apply below.