Located in a prominent position on Shoreditch High Street, One Hundred Shoreditch has 258 bedrooms, five restaurants and bars including a breakfast restaurant, a destination cocktail bar and a rooftop bar and terrace, offering panoramic views over East London

We are seeking an enthusiastic and guest-focused Front Desk Agent to join our front office team. As the first point of contact for guests, you'll play a crucial role in creating an exceptional guest experience. This role involves providing a warm welcome, assisting with check-ins and check-outs, addressing guest inquiries, and helping make each stay memorable.

Key Responsibilities

• Guest Services: Provide a warm and personalised welcome to all guests, ensuring a seamless check-in and check-out experience.

• Problem Solving: Address guest requests and concerns with a positive attitude, ensuring swift resolution and high levels of guest satisfaction.

• Information Hub: Serve as a knowledgeable resource for guests, offering insights on hotel services, amenities, and the best of London's South Bank area.

• Billing and Payments: Handle cash and credit card transactions accurately and efficiently, maintaining confidentiality and security.

• Team Collaboration: Work closely with other departments to ensure guest needs are anticipated and met, creating a seamless and enjoyable stay.

• Standards Compliance: Uphold the hotel's service standards and brand values in all interactions, striving to exceed guest expectations.

Salary: £27,075 + service charge

This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:

• Competitive annual salary
• Guest experience including dinner and drinks
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Contribution towards Health Cash Plan
• Life Assurance
• Length of service incentives (additional holiday)
• Bespoke training programmes
• Free meals on duty
• Incentives such as Ride-to-Work and season ticket loan
• Quarterly employee award ceremony and company staff parties
• Employee assistance programme