This position requires an organised, customer-focused individual with a proactive approach to resolving issues and meeting targets.Key Responsibilities:

• Manage a portfolio of customer accounts, ensuring payments are received within agreed terms.
• Maintain accurate records, ensuring no delays in issuing invoices or statements.
• Build strong relationships with customers to resolve queries efficiently and provide exceptional service.
• Handle high volumes of outbound calls to customers regarding payments.
• Process card payments and manage direct debit mandates through internal systems.
• Conduct statement reconciliations and produce work-in-progress reports for effective communication with stakeholders.
• Address any issues promptly, escalating concerns to the Team Leader as needed.
• Ensure accurate updates within credit control systems and manage customer data.

• Minimum of 6 months credit control experience.
• Proficiency in Microsoft Excel and strong IT skills.
• Confident and assertive telephone manner with excellent communication skills.
• Understanding of the end-to-end credit control process.